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Shipping & Returns

Shipping Information

Yes! We ship everywhere!

Our goods are shipped with FASTWAY COURIERS. Shipping rates are calculated automatically via Fastways online intergrated system.

To some remote locations Australia Post is used for shipping.

All orders are shipped within 1 working day. If you have not received an order within 10 days, please notify us by email at: info@chain.com.au

General Shipping Times: (Advisable, Not Guaranteed!)

Melbourne 24-48 hours

Sydney 24-48 hours

Adelaide 24-48 hours

Canberra 24-48 hours

Brisbane 48 hours

Perth 3-5 days

Gold Coast 48-72 hours

Sunshine Coast 72 hours

Cairns 3-5 days

Townsville 3-5 days

Mackay 3-5 days

Newcastle 24-48 hours

Wollongong 48-72 hours

Geelong 24-48 hours

Bendigo 24-48 hours

Albury 24-48 hours

Most other Regional Centres are between 2-4 days.

PLEASE NOTE! Whilst we generally have the item purchased ready for courier pick up within 2 business hours we are not responsible for delivery delays and do NOT guarantee delivery times. The above mentioned times are only the general time it takes, NOT a guarantee! Thank you for your understanding.

For INTERNATIONAL ORDERS please call us direct on +61 3 9331 5544 and order over the phone as online orders can only be taken for Australian addresses!
 

Refund and Returns

Your satisfaction is our first priority at chain.com.au. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

6 Lemmon Avenue, Keilor East, Victoria 3033

And also include the following information: