View more FAQs

Are you open over the Summer holidays?

Our factory will be closed from 12pm Friday 22nd December 2023 and will re-open 9am Monday 15th January 2024.

Online orders will still be accepted during this time, however, please note that most orders will not be shipped until week starting 15th January 2024.

Place orders by 12:00pm Wednesday 20th December 2023 for dispatch prior to closure. If you have an urgent order, please call us before Friday 22nd December 2023 and our team will do their very best to accommodate you.

What are your shipping rates?

For most items listed on chain.com.au, there is a set delivery fee based on weight and distance. See rates below. These rates apply to online orders only.

Please note that shipping delays beyond our control may occur so we do not guarantee delivery times.

Standard shipping rates within Australia

Victoria 
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $11.90 | 10-19.999kg
$14.90 | 20-24.999kg $17.90 | 25-49.999kg $19.90 | 50-99.999kg $39.90 | 100- 149.999kg $49.9 | 150-199.999kg $59.90 | 200-250kg $69.9

New South Wales
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $11.90 | 10-19.999kg $14.90 | 20-24.999kg $19.90 | 25-49.999kg $29.90 | 50-99.999kg $49.90 | 100- 149.999kg $59.90 | 150-199.999kg $79.90 | 200-250kg $99.90

Queensland
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $14.90 | 10-19.999kg $19.90 | 20-24.999kg $29.90 | 25-49.999kg $39.90 | 50-99.999kg $69.90 | 100- 149.999kg $109.90 | 150-199.999kg $129.90 | 200-250kg $149.9

ACT
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $14.90 | 10-19.999kg $19.90 | 20-24.999kg $29.90 | 25-49.999kg $39.90 | 50-99.999kg $69.90 | 100- 149.999kg $109.90 | 150-199.999kg $129.90 | 200-250kg $149.90

South Australia
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $14.90 | 10-19.999kg $19.90 | 20-24.999kg $29.90 | 25-49.999kg $39.90 | 50-99.999kg $69.90 | 100- 149.999kg $109.90 | 150-199.999kg $129.90 | 200-250kg $149.90

Tasmania
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $14.90 | 10-19.999kg $19.90 | 20-24.999kg $29.90 | 25-49.999kg $39.90 | 50-99.999kg $69.90 | 100- 149.999kg $109.90 | 150-199.999kg $129.90 | 200-250kg $149.90

Western Australia
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $24.90 | 10-19.999kg $29.90 | 20-24.999kg $39.90 | 25-49.999kg $49.90 | 50-99.999kg $79.90 | 100- 149.999kg $119.90 | 150-199.999kg $139.90 | 200-250kg $159.90 

Northern Territory
Up to 999 grams $9.95 | 1-4.999kg $10.95 | 5-9.999kg $24.90 | 10-19.999kg $29.90 | 20-24.999kg $49.90 | 25-49.999kg $69.90 | 50-99.999kg $99.90 | 100- 149.999kg $139.90 | 150-199.999kg $159.90 | 200-250kg $179.90 

Some items, due to their size and weight may require a custom quote (view example). In that case, freight cost is determined by distance, size and weight. This will be noted on the item description. Add the item to your cart to request a shipping quote. You won't be charged for the product until you approve the custom shipping quote.

Items will be shipped after full payment has been confirmed. (Subject to stock availability).  

Other items also have online custom shipping rates due to their weight and/or size. View an example here. Please purchase these items separately in order to enable shipping. 

Can I collect an item?

Yes you can collect direct from our factory.

Either order and pay online, and select 'factory pick up' during the shipping method check-out process. We will notify you once your order is ready.

Alternatively, you can call +61 3 9331 5544 to confirm your required product is in stock, and arrange payment via phone or upon collection. 

Collections can be made at 6 Lemmon Ave, East Keilor between 9am and 5pm Monday to Friday (excluding Victorian Public Holidays).

I can’t find what I’m looking for! Help?

Please contact us via phone +61 3 9331 5544 or email to discuss your product requirements. If we don’t have what you’re after, in some cases we can source it for you.

Where do you deliver?

Chain.com.au delivers Australia wide.

We also sell internationally but please call +61 3 9331 5544 or email sales@abaconproducts.com.au to order outside of Australia.

Do you deliver outside Australia?

Yes, we can arrange to export our products overseas. Please contact us directly to discuss your requirements.

How can I pay?

Online
The chain.com.au website accepts the following payment methods:
Visa
Mastercard
Shop Pay - by Shopify
Apple Pay
Google Pay
'Express checkout' is available using: Shop Pay, G-Pay & PayPal.
Humm

Counter sales
Credit Card (All major cards accepted)
Cheque – Payable to “Abacon Products Pty Ltd”
Money Order
Direct Deposit

Full payment is required to confirm your order.

What is your minimum order?

Depending on the product you can order 1 unit, or as in the instance of chain, as little as 1 metre. Of course, if you are looking to bulk buy or supplies for your own retail sales, we can assist with that too.

How do I send customer feedback? 

Please click here to write a public Google review, otherwise you are welcome to email us at sales@abaconproducts.com.au or call us on +61 3 9331 5544 during standard business hours.

How is 'chain by the metre' cut?

When you order 'chain by the metre' we will send you the full amount ordered in one batch. i.e. if you order 5 x 1 metres of chain, this will be supplied as one full length. If you require your chain order to be cut into individual lengths, please let us know in the notes section upon checkout.

What is your refund policy?

Your satisfaction is our top priority. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days after you have received the product. 

All chains and wire rope purchased “by the metre” are cut to length and so therefore non-returnable, unless faulty. Thank you for your understanding.

Click here to view our full refund policy.

I need to process a refund, what do I do?

Click here to view the refund process.

Can I buy from you if I’m not a business?

Yes, we sell to the general public as well as commercial buyers.

What is your ABN?

Abacon Products Pty Ltd ABN 80907 680 266

Do you sell other products?

Yes, visit our other websites AbaconREO for a range of concrete reinforcing and general building products.

Are you an Australian owned business?

Yes, Abacon Products Pty Ltd (Chain.com.au) are a family owned and operated business with a focus on quality service and products at competitive prices. The business has been in the family for three generations. Find out more.

How can I stay up to date with new products and news?

Follow up on social media or visit our 'latest news' blog.

Facebook 
Twitter 
Pinterest 
Instagram 
YouTube 
LinkedIn 
Tiktok

I have more questions…

If you have any other questions, please contact us direct.